Solutions Telephone Performance Analysis®
Telephone Performance Analysis
Learn the cold truth about your marketing ROI and the effectiveness of your customer care team.
Do you know how many real opportunities your marketing delivers and how well your sales team is at converting those opportunities to sales?
Telephone Performance Analysissm (TPA) provides you with unmatched insight into how your employees interact with your customers and prospects. CallSource analysts review your calls, separating sales and service opportunities from vendor calls, customer service calls, misdials, etc. They will tell you how many calls actually reached your sales team and how many reached only voicemail. They'll analyze the effectiveness and value of each marketing source and ad campaign our system tracks for you.
- Custom tailored to meet your specific Hearing business goals and objectives
- Evaluate performance on corporate, regional and site level
- Effectively monitor your key value drivers
- Precisely determine training needs to maximize ROI
- Identify which marketing sources work best for your Hearing business
Why Use Telephone Performance Analysis®?
If your marketing is generating telephone leads, but you aren’t happy with your sales and service results, the problem could be the way your team handles those calls. CallSource® Telephone Performance Analysissm is a service that integrates with CallTrack® call tracking and LeadScore® lead qualification. Recorded calls are reviewed and graded on industry standards or criteria defined by you.
- Retain your employees by empowering them to succeed
- Save time and effort evaluating call-handling skills
- Pinpoint skill gaps and relevant training opportunities for your employees
- Detect changes or trends in your employees' performance
Who Uses Telephone Performance Analysis®?
- Marketing Managers
- HR Managers
- Sales Managers
- Trainers and Training Managers
- Customer Care Representatives and Customer Care Managers
- Owners
Why Choose CallSource®?
CallSource® delivers innovation, experience, and unsurpassed customer service. Our in-depth knowledge and experience includes integrated call tracking, call recording, lead management, lead scoring, telephone performance analysis, learning plus sales and customer service training.
How Does Telephone Performance Analysis Work?
CallTrack® recorded calls are reviewed by our expert analysts and graded on industry standards or criteria defined by your company. Each employee receives a report card and individual recommendation for training designed to improve sales and customer service performance. Ranking by TPA score allows you to compare individual employees, sites, regions – and even your company vs. competitors in your industry.
