News
Businesses understand firsthand the importance of training.
We believe this should also hold true to employees that answer your telephone.
The most important position within a business is the call-handler; they help build consumer confidence in your Brand. They are your first opportunity to demonstrate your competence and provide help and guidance when a customer or prospect calls.
In our experience, very few clients provide continuous training for call-handlers beyond the initial hiring phase. Everyone has unique strengths and weaknesses. Most call-handlers are solely required read the 'employee handbook,' job shadow other call-handlers for a week, and then they're off on their own; however, it's imperative to uphold the credibility of your Brand. Through business consulting and our online university, we can:
- Identify and alter bad habits
- Track individual trends
- Educate individuals based on specific needs
The result: higher employee retention at a lower cost to the contractor. Our consultants are able ease dispensary minds, lend a helping hand, and provide additional insight based on experience and industry knowledge.
We're can also help other aspects of our clients business. If you have training for your dispensaries and front office staff, we can upload course content to the platform. As a business owner, you're able to know where everyone in the company stands in relation to the training that is required.
Recent News
July 19 2011
CallSource Releases Plus Results Works in Conjunction with any Lead Tracking System or Provider
Westlake Village, Calif. July 19, 2011 – CallSource®, the leader in performance management and employee training, business analytics and marketing solutions has announced the release of its latest premier service, Plus Results.
Plus Results corrects reporting inaccuracies in call tracking solutions from other providers by identifying and excluding non-prospect calls from cost-per-lead and closing-ratio calculations. In addition, Plus Results reviews and grades the telephone skills of clients’ call handlers, recommending and delivering targeted training for each employee. The service also gives clients a second chance at sales opportunities by promptly notifying management via email each time a mishandled call is identified.
“If you’re already using a lead tracking system, no matter whose, you’re off to a good start,” says Elliot Leiboff, president of CallSource. “But lead tracking alone doesn’t improve lead generation or increase sales. Well-informed, well-trained employees do. Of course, all of our solutions work seamlessly with our own lead tracking, but businesses that love their call tracking provider – or are simply stuck in a contract with them – can easily layer our services on top of any other provider’s. ”
Plus Results can help businesses of all sizes and types improve their marketing and sales performance without increasing costs. The result is more prospects per marketing dollar and more sales per prospect.
About CallSource®
CallSource delivers Resultssm, the first and only integrated sales, marketing, business analytics, performance management and training system. This groundbreaking system provides continuous monitoring of telephone performance, and targeted, individualized training to improve leasing and retention results every month.
March 9 2011
CallSource Launches New Online University for National Apartment Association (NAA), and All Affiliated Apartment Associations
CallSource Launches New Online University for National Apartment Association (NAA) and All Affiliated Apartment Associations
Westlake Village, CA March 1, 2011 - After more than a year and a half of development and field testing with the NAA and eighteen affiliated associations, CallSource today released a learning management system (LMS) known as The Online University. CallSource will host The Online University for the National Apartment Association Education Institute (NAAEI), the NAA, and all affiliated associations.
Designed by CallSource, The Online University delivers outstanding e-learning content to multifamily housing professionals employed by members of the 170 apartment associations affiliated with the NAA. The University offers skill and compliance training developed by CallSource and the National Apartment Association Education Institute - and can also play SCORM-compliant content from the affiliated associations, or any other source.
The Online University will enhance the ability of the NAA and affiliated associations to efficiently educate the employees of the management companies and owners that comprise their membership - and to track their course completions, designations, and certifications within the industry. At the same time, the Online University’s e-commerce feature will help the associations enhance training revenues.
In addition to the 18 associations involved in the beta test, another 47 apartment associations are already in the process of launching the Online University for their members. While all associations affiliated with the NAA are strongly encouraged to subscribe, only associations affiliated with the NAA may utilize the Online University. Interested associations can contract directly with CallSource.
About the National Apartment Association Education Institute The National Apartment Association Education Institute is the education arm of the National Apartment Association. The mission of the NAAEI is to provide broad-based education, training and recruitment programs that attract, nurture and retain high-quality professionals and develop tomorrow's apartment industry leaders.
About CallSource CallSource delivers Results, the first and only integrated marketing, sales, training and management system. Its Performance Analytics helps managers achieve their marketing, leasing, and financial goals. The company has trained tens of thousands of multifamily professionals. With redundant, carrier-class networks in Burbank and Chicago, CallSource tracks nearly 2,000,000 ads for more than 300,000 companies across the U.S. and Canada.
For more information about CallSource, call: (888) 784-7449. Or visit Us to Learn More
Media Contact: Elliot Leiboff
February 5 2011
CALLSOURCE WINS “HIGHEST RATED” DRIVINGSALES DEALER SATISFACTION AWARD
CallSource Ranked #1 in Dealer Satisfaction in Call Management category
Westlake Village, CA February 5, 2011 – CallSource has won the “Highest Rated” Call Management Award in the second annual DrivingSales Dealer Satisfaction Awards. CallSource received the highest ranking for dealer satisfaction in the Call Management category, as determined by the thousands of auto dealers who are part of the DrivingSales.com community.
Our reason for being and primary measure of success at CallSource is whether we are helping our clients to make money and to save money. There is nothing more gratifying than being acknowledged this way by dealers who clearly are benefitting from our services!
Celebrating its 20th year, CallSource continues to expand its offerings to increase profitability for auto dealers. DealSaver is a service that reviews every call to the dealership and promptly notifies management each time there is an opportunity to save a deal.
CallSource invented call tracking as a service in 1994. Millions of development dollars later, the CallSource Resultssm System not only tracks the source of every telephone call, but also filters prospects from non-prospects, providing the industry’s only accurate telephone closing ratio and cost-per-lead information. CallSource services benefit thousands of auto dealers throughout North America.
In addition to CallTrack® and DealSaver, CallSource provides analytical and educational services that help dealers close more sales per lead. The Results System integrates a phone skills report card, known as Telephone Performance Analysissm, and Our University®, an easy-to-use learning management system with impactful, self-paced classes on proven telephone techniques.
CallSource DealSaver and Results System will be demonstrated at booth 4229N at NADA 2011 in the North Hall of San Francisco’s Moscone Center.
The DrivingSales Dealer Satisfaction Awards, presented at the 2011 NADA Convention and Expo, measure satisfaction with services provided by vendors by allowing dealers to rate and review their vendors online at DrivingSales.com.
“We are proud to present the DrivingSales Dealer Satisfaction ‘Highest Rated’ Call Management Award to CallSource for achieving what we consider to be the highest possible accolade: the satisfaction of their customers,” said DrivingSales CEO and Founder Jared Hamilton. “This award is a reflection of the excellent results CallSource has generated for dealerships across the nation, and we are proud to recognize their accomplishment.”
Full award results are available online at www.DrivingSales.com/innovation. Full broadcast coverage of the DrivingSales Dealer Satisfaction Awards ceremony is available at drivingsalestv.com.
About CallSource
CallSource delivers Results, the first and only integrated marketing, sales, training and management system. Its Performance Analytics helps managers achieve their marketing, leasing, and financial goals. The company has trained tens of thousands of multifamily professionals.With redundant, carrier-class networks in Burbank and Chicago, CallSource tracks nearly 2,000,000 ads for more than 300,000 companies across the U.S. and Canada. For more information about CallSource, call: 800-500-4433.
Media contact
Elliot Leiboff
President - CallSource
888-668-0766 marketing@callsource.com
About DrivingSales
DrivingSales is the auto industry’s fastest-growing, most influential trade media property focused on delivering actionable profit-building information to auto retailers and industry professionals. DrivingSales’ media network includes flagship property DrivingSales.com (www.drivingsales.com), the world’s largest car dealer social network where thousands of dealership professionals collaborate and share best practices in a 20-group-style setting; DrivingSalesTV (www.drivingsalestv.com), an interactive web channel which helps car dealers and auto professionals keep tabs on their industry and emerging technologies 24/7; DrivingSales University, an on-demand training platform where dealerships learn the latest web strategies from top e-commerce experts; DrivingSales Executive Summit (DSES) the industry’s leading conference where progressive dealers collaborate and learn from world renowned experts; and DrivingSales Dealership Innovation Guide, a free quarterly publication featuring case studies of the industry’s
most innovative dealerships, solutions and best practices.
DrivingSales encourages innovation and excellence in the industry with its annual Dealer Satisfaction and Innovation Cup Awards, whose winners are determined solely by the dealer community. Founded by Jared Hamilton, a third generation car dealer, DrivingSales was named one of ten social media gambits for 2009 by Automotive News and one of the Top 10 Companies to Watch by Auto Success Magazine.
Media Contact:
DrivingSales:
Melanie Webber (melanie@mwebbcom.com), mWEBB Communications, (424) 603-4340
February 4 2011
CallSource Features DealSaver Notification Service at 2011 NADA
Westlake Village, Calif. - February 4, 2011 - Celebrating its 20th year, CallSource continues to expand its offerings to increase profitability for auto dealers. DealSaver is a service that reviews every call to the dealership and promptly notifies management each time there is an opportunity to save a deal. Early adopters of the service have been able to close additional sales as a result.
CallSource invented call tracking as a service in 1994. Millions of development dollars later, the CallSource Resultssm System not only tracks the source of every telephone call, but also filters prospects from non-prospects, providing the industry's only accurate telephone closing ratio and cost-per-lead information. CallSource services benefit thousands of auto dealers throughout North America.
In addition to CallTrack® and DealSaver, CallSource provides analytical and educational services that help dealers close more sales per lead. The Results System integrates a phone skills report card, known as Telephone Performance Analysissm, and Our University®, an easy-to-use learning management system with impactful, self-paced classes on proven telephone techniques.
CallSource DealSaver and Results System is demonstrating at booth 4229N at NADA 2011 in the North Hall of San Francisco's Moscone Center.
December 1 2010
CallSource Delivers Custom LMS to NAAEI and NAA Affiliated Associations
Westlake Village, Calif. - December 1, 2010 - CallSource(®), celebrating its 20th year as the industry leader in call tracking and recording, performance analytics, sales and management training - today announced that they have entered into an exclusive partnership with the National Apartment Association Education Institute (NAAEI) to deliver a custom Learning Management System (LMS) known as the "NAAEI Online University," to be utilized by the National Apartment Association and its affiliated state and local associations and their members (apartment owners and management companies) throughout the United States.
"The National Apartment Association Education Institute sought to improve communications with and provide additional value to its affiliated, local and state apartment associations around the country. After reviewing proposals from various educational and technology companies, the NAAEI selected CallSource to design a custom learning management platform for the NAAEI and its state and local apartment associations," said Maureen Lambe,CAE, NAAEI Executive Vice President.
CallSource and the NAAEI are committed to improving the training experience for the members of all NAAaffiliates. The LMS makes online education accessible 24/7/365. It can deliver course and seminar content from CallSource, the NAAEI, and any of the affiliated apartment associations.
Online learning significantly reduces the cost of education without reducing effectiveness and increases accessibility for members who find it difficult to attend in-person training. This highly-affordable system provides an easy-to-use, graphical interface that delivers eLearning content from numerous sources. It will give local and state apartment associations an option to license or otherwise share content with one another. The LMS can register and track classroom training, in addition to eLearning.
"And because our solution establishes a baseline and then continuously measures employee performance, managers can finally know exactly how effective their training has been and can quickly reinforce where it's needed most. This is an invaluable management tool," states Elliot Leiboff, CallSource's Chief Strategy Officer.
The NAAEI's Online University is an easy-to-use, SCORM-compliant Learning Management System that is accessible from and branded to match affiliates' websites and is tailored to fit all requirements for training and education.
About the National Apartment Association Education Institute
The National Apartment Association Education Institute is the education arm of the National Apartment Association. The mission of the NAAEI is to provide broad-based education, training and recruitment programs that attract, nurture and retain high-quality professionals and develop tomorrow's apartment industry leaders.
About CallSource
CallSource delivers Results, the first and only integrated marketing, sales, training and management system. Its Performance Analytics helps managers achieve their marketing, leasing, and financial goals. The company has trained tens of thousands of multifamily professionals.With redundant, carrier-class networks in Burbank and Chicago, CallSource tracks nearly 2,000,000 ads for more than 300,000 companies across the U.S. and Canada. For more information about CallSource, call: 800-500-4433.
News Archive
- CALLSOURCE WINS “HIGHEST RATED” DRIVINGSALES DEALER SATISFACTION AWARD (February 5 2011)
- CallSource Features DealSaver Notification Service at 2011 NADA (February 4 2011)
- CallSource Delivers Custom LMS to NAAEI and NAA Affiliated Associations (December 1 2010)
- CallSource Sponsors Annual America Supports You Freedom Walk at Reagan Library (August 25 2010)
- CallSource® to Introduce DealSaver® at Digital Dealer Conference (August 13 2010)
- CallSource Unveils Online University for the National Apartment Association and 180 Affiliated Apartment Associations from Across the United States (July 8 2010)
- CallSource® Hosts Veterans of Our Armed Forces at National Apartment Association Education Conference & Expo (June 21 2010)
- CallSource Joins in Super Bowl Mission (January 29 2010)
- CallSource CEO, Jerry Feldman Named California Entrepreneur of the Year (October 16 2009)
- CallSource® Introduces iReview(sm) Product (July 7 2009)
- CallSource Level 4 Training – Pathway To Results (April 23 2009)
- CallSource introduces new lead system - Web leads instantly convert to phone calls (October 1 2008)
- CallSource Launches new system (June 24 2008)
- CallSource Releases CallTrack Upgrade with New Extension-Routing Features, API Integration Options (August 24 2006)
- CallSource adds key features to its call-tracking and recording solution (October 10 2005)
- New CallSource Learning Management System revitalizes training (October 29 2003)
- Yellow page value tracking (July 21 2003)
- CallSource impacts bottom-line results (July 10 2003)
